Lesson Cancellation Policy
To keep lessons running smoothly for everyone, please review the following guidelines:
1
Cancellations
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Please give at least 24 hours’ notice to cancel a lesson.
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Lessons canceled with less than 24 hours’ notice will be charged in full and not rescheduled, except for emergencies.
2
Make-Up Lessons
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Make-up lessons may be offered when proper notice is given, based on availability.
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All make-up lessons must be arranged within the same term or during school holidays.
3
No-Shows
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No-shows are charged in full and are not eligible for a make-up.
4
Teacher Absences
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If the teacher is unavailable, a substitute teacher may be arranged. If not, a make-up lesson will be offered.
5
Illness & Emergencies
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If you're sick, please notify us as early as possible. Emergencies are handled with flexibility.
6
Scheduling
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Weekly time slots are reserved. Repeated absences may result in losing your slot.